How to Fix Single Sign-On SAML Authentication Errors

If you receive a SAML authentication error when trying to access the portal, this typically happens when your session has been idle too long or your credentials need to be refreshed.

What the Error Looks Like

You may see messages like:

"SAML Authentication Failed"
"Session Expired"
"Authentication Error"

How to Fix It

Follow these steps to resolve the issue:

Sign out of the portal completely
Close your browser window
Open a new browser window
Navigate to the portal login page
Enter your credentials and sign in again

Your access should now work normally.

Why This Happens

SSO sessions expire after a period of inactivity for security reasons. When your session expires, you need to re-authenticate by signing out and back in.

Need Help?

If you continue experiencing SSO errors after following these steps, please contact IT Support at clpccd.org/tech or submit a support request.